HI-TECH MANUFACTURING
Situation
A storage-industry leader, a Fortune 500 company, was faced with challenges due to decreased product lifecycles and eroding profit margins and needed a system that integrates data across the entire life cycle of the product that they can access, analyze, and act upon in a pro-active manner.
Solution
Delivered a quality-centric enterprise data warehouse to capture product life cycle information. It integrates nearly 1 GB of daily data from more than 20 global systems covering design, manufacturing, sales, distribution, return, and customer service.
Benefits
- Enterprise view across the life cycle of every single product to all users
- Provide an analytical platform with complex analysis and cross-functional query capabilities
- Contain and solve problems faster -- from 2-weeks to less than 24 hours.
- Better forecast of return rates and corresponding warranty reserves
- Leverage knowledge to improve product design and yield
- Ability to track product performance in the field
- Involve suppliers and customers in knowledge management